Services We Offer

Since 1923, Catholic Charities has been one organization making a difference for people of every faith, race and walk of life in Western New York. As WNY’s most comprehensive direct human services agency, we see a multitude of needs. We are there no matter what – for whoever, whenever and wherever they need us. And the need in our community is great.

These are just some of the services offered to tens of thousands of people each and every year.

Basic/Emergency Services

Emergency Assistance: A visit for basic emergency assistance, either at Central Intake in Downtown Buffalo or at another Catholic Charities office, is often the first contact clients have with Catholic Charities. When appropriate, Catholic Charities helps in emergencies with such basic needs as financial, food, prescription, housing and heat.

Food Pantries: These pantries are maintained and available in the Perry Projects, East and South Buffalo and Lackawanna. Each offers budgeting and nutrition information and referrals, in addition to food.

Women, Infants and Children (WIC): This federal nutrition program for women, infants and children provides nutritious food, nutrition education, risk assessment and referrals for mothers and children under five years of age from low-income groups. Catholic Charities has served low-income mothers and their children across Niagara County for more than 23 years and in northern Erie County for more than 10 years, operating the WIC contracts in these communities with participant-centered, quality nutrition education. Now Catholic Charities serves up to 20,000 participants through the program across Erie and Niagara counties, through a grant to provide WIC services.

Behavioral Health Programs

Chemical Dependency Treatment Program: A New York State licensed program of the Monsignor Carr Clinic. Services are provided to adolescents, adults and families where substance abuse is an ongoing concern. Medicaid and most insurance are accepted and a sliding fee scale is available. The program provides: evaluation; individual, family and group therapy; specialized groups addressing adult children of alcoholics, co-dependency, relapse prevention, women’s issues, young adult issues, anger management; integrated treatment for co-occurring substance abuse and psychiatric disorders; community education; psychiatric evaluation and consultation and crisis intervention.

Children’s Mental Health Clinics: Three clinics located in Niagara County serve children ages 3-18 who present with a psychiatric disorder and who are appropriate for outpatient care. Services include mental health assessment and evaluation, individual, family and group psychotherapy, psychiatric evaluation, medication management, behavior management, and parenting skills. Specialized services are provided for children and youth who are suffering from the effects of physical and/or sexual abuse by a clinician qualified to provide appropriate treatment. School-based services are available to the Niagara Falls School District.

Community Outreach Treatment Team (COTT): Mental health services to homebound individuals. COTT also provides clinic services to primary care centers and designated Catholic Charities offices. Services to other locations in Erie County may be assigned as appropriate. Psychiatric evaluation and medication management are available through Monsignor Carr Clinic offices on Humboldt Parkway and Grider Street.

Children and Families

Individual, Children and Family Counseling: Catholic Charities provides highly trained counseling experts available to help with day-to-day problems or problems of serious concern

Adoption Services: Catholic Charities provides home studies, placement and supervision until the adoption process is finalized.

Foster Care: Catholic Charities provides foster care for children of all ages in Erie County who cannot safely live in their own homes. The children also may have special physical, emotional or psychological needs, and may include siblings who should be placed together. Catholic Charities seeks loving parent(s) to deliver this care; provides counseling for birth families, foster children and foster families; referrals for needed services for families and children, and follow-up services when children return home.

Kinship Caregiver: Kinship care can be defined as full-time care of children by relatives who have a kinship bond with the child who has been separated from its biological parents. The Kinship Caregiver Program of Catholic Charities provides support to the relative caregivers and reaches out to families in need.

Multisystemic Therapy Services (MST): This service is an intensive, family focused intervention, serving multi-problem families with children who are at risk of being placed outside the home. A key feature of MST is the 24-hour, seven-day availability of staff to families in the program. This service is available in Erie, Niagara, Cattaraugus, Chautauqua, Genesee and Orleans Counties.

School Intervention Services (SIS Program): Offered in Amherst, Cheektowaga, West Seneca, Lackawanna, Springville, the City of Tonawanda and Leroy, the SIS program identifies “at risk” youth in school and provides family counseling. In addition, the program offers services to youth who have dropped out of high school including educational and vocational counseling, job skills development, individual and family counseling and referrals if necessary.

The Incredible Years Parent Training Program: A 12-week evidenced-based training program for those in need of supportive parenting guidance. The program uses comprehensive components to educate and assist parents in application of discipline and communication skills in a group setting. Group facilitators offer ongoing support through individual contact. The program is offered in Erie and Niagara counties.

Young Parents Program: Provides education and support to pregnant and/or parenting teens and young adults. Services include pre-natal and infant care classes, parenting classes at a residential program for unmarried parents, home based assessment and training, referral and linkage.

Domestic Violence Services

Domestic Violence Program for Men: This program works for systemic social change as part of the Coordinated Community Response to ending domestic violence. Staff members present information about men’s violence against women in our society and how to end it; the historical, societal, and cultural aspects of domestic abuse, oppression, racism, sexism, and community efforts to end domestic violence at the local and national levels. Sessions also focus on the role domestic violence plays in family life. This service is offered at the Batavia, Bailey- Broadway, Dunkirk, Jamestown, Niagara Falls, and Olean offices.

Domestic Violence Victim Support Groups: Catholic Charities New Hope Partners provides weekly support groups for survivors of domestic violence. These groups give survivors the opportunity to meet with other women for support and encouragement. Groups meet weekly in the Kenmore-Tonawanda and Lackawanna areas.

Resiliency Enhancement Group: A group for mothers and their children who have experienced domestic violence. The program strives to provide the tools for participants to be resilient and to develop coping mechanisms in times of crisis. The program also helps the child and mother understand one another’s points of view and how their situation has affected them personally. The participants also develop plans and strategies to avoid violence in their home, increase communication and improve their relationship.

Senior Programs

Foster Grandparent Program: This service provides low income elders over 60 a stipend, transportation and a meal as they establish one-on-one relationships with younger children of need.

Comprehensive Care Coordination: We offer assistance in Erie County with care coordination, including a needs assessment, service linkage for safe housing, utility assistance, or nursing home placement. Fees are based on a sliding scale according to resources and assets. Catholic Charities will work with your individual needs and situation.

A Gathering Place Senior Social Day Program: Through this social program, physically impaired, socially impaired, or cognitively impaired adults participate in daily activities, and are provided two hot meals, field trips and exercise programs.

Telephone Assurance Program: Volunteers make regular phone calls to those who are homebound to check on their well-being. Offered in Erie and Chautauqua counties.

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