Skip to main content

Catholic Charities of Buffalo Names Three to Leadership Roles

By February 6, 2018August 18th, 2021Leadership

by Kaitlin Jackson

Tue, Feb 6th 2018 10:00 am

Catholic Charities of Buffalo announces the recent promotions of three employees to leadership roles within the organization.

Laura Greene, LCSW-R, has been named Assistant Department Director and Heidi Billittier has been named Supervisor of the Housing and Community Health Worker Program, both in the Family and Community Services (FACS) Department. Nicole Hynes, LMHC, was named Supervisor in the Clinical Services Department at the Monsignor Carr Clinic on Rich Street.

Greene’s appointment as assistant department director in FACS marks the latest promotion in a career which spans more than 29 years with Catholic Charities. Beginning as a social worker, Greene most recently served as supervisor of the In-School Social Work Program and of the agency’s Kenmore and Amherst locations.

Greene is responsible for providing administrative, programmatic and clinical supervision to department supervisors and managers; overseeing and managing program development, budgets and special projects, and acting as a representative on community and agency committees and collaborations.

She has a bachelor’s degree in social work from Grove City College in Pennsylvania, a master’s degree in social work from the University at Buffalo, and a supervision certificate from Smith College in Massachusetts.

Before her move to the FACS Department, Billittier, who joined Catholic Charities in 2011, worked in the Older Adult Services Department. She was coordinator of the Foster Grandparent Program, program director for A Gathering Place Social Day Program and most recently was volunteer coordinator for the Western New York Alzheimer’s Caregiver Partnership.

In her new role, Billittier has direction and oversight of Catholic Charities’ Rapid Re-Housing and Community Health Worker programs including screening, assessment, direct client contact, community linkage and advocacy work.

Billittier holds a bachelor’s degree in social work and communications from the University at Buffalo from which she is also expected to receive a master’s degree in social work in May.

Hynes has been with the Clinical Services Department for five years in the capacity of performance quality improvement coordinator and, most recently, as a senior therapist at Monsignor Carr Clinic.

Hynes is responsible for the day-to-day operation of the licensed outpatient clinic program, supervising clinical and administrative support staff, and supervising and coordinating clinical services provided by independent contractors.

She holds a bachelor’s degree in developmental psychology from Castleton State College in Vermont and a master’s degree in mental health counseling from Medaille College.

As the most comprehensive human service provider in Western New York, Catholic Charities makes a difference for people of every faith and ethnicity. Catholic Charities empowers children, families and seniors to achieve meaningful, health and productive lives. In all situations, Catholic Charities delivers support to meet immediate needs, and then assesses clients for other needs to ensure long-term success.

Catholic Charities is an excellent steward of the contributions it receives. For five years, Catholic Charities attained the highest-possible rating (four stars) from Charity Navigator for transparency and sound fiscal management. Catholic Charities also receives the highest ratings from the Council on Accreditation for quality service.

For further information about the organization and its programs and services, contact Catholic Charities at (716) 218-1400 or go to You can also find Catholic Charities on Facebook at, on Twitter at and on Instagram at