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How Catholic Charities is Helping During COVID-19

By August 20, 2020July 29th, 2021News

Catholic Charities continues to help people in need throughout Western New York, as it has for more than 96 years.

Reach out to us at 716-218-1419 if we can help you with:

Mental Health & Substance Use Services and Counseling - Our Erie and Niagara County Monsignor Carr Institute Clinics provide mental health counseling to current and new clients, while incorporating teletherapy. Our substance use services in Erie County also are available. In addition, to reach our counselors in Allegany, Cattaraugus, Chautauqua, Genesee, Orleans and Wyoming counties, call the COVID-19 Helpline or their respective offices which can be found at

Basic Emergency Assistance
Food Pantries
 - Nine sites in Allegany, Cattaraugus and Erie  Counties. For everyone’s mutual health and safety, no clients enter the food pantries. For locations, days  and hours, go to Currently our pantries are not able to accept any food/non-perishable/toiletry/cleaning supply  donations from individuals.

Basic Assistance Sites - There are locations in each county to assess basic emergency needs and either offer resources within Catholic Charities or a community resource, or provide help with financial, food, prescription or heat. Please call ahead to make an appointment if possible. Find locations at

Care Coordination:  Catholic Charities offers Care Coordination Services for all ages through Children’s Health Home Care ManagementCommunity Health Worker, and Project HOPE (Helping Older People Excel) programs. To meet your goals, our care coordinators will work with you, your family, your care providers and whoever you deem important to your health and happiness to complete comprehensive assessments and collaborate as a team to create a care plan directed by you. If you have a mental health diagnosis and/or multiple chronic conditions and feel you would benefit from linkage and referral to services, as well as advocacy and intervention, please reach out to our Care Coordination services at

Immigration and Refugee Assistance:  Clients are seen by appointment. To schedule an appointment, please call 716-842-0270 weekdays 8:45 a.m. to 4:45 p.m.

WIC: Serving Erie, Niagara and Chautauqua Counties. A nutritionist will call you to conduct your appointment by phone. Even if you have never been before, you may now be eligible for WIC. For questions, please call 218-1484 or apply quickly at

Multisystemic Therapy (MST): Serving Erie, Niagara, Allegany and Cattaraugus Counties. The program is taking referrals. If your child age 12-17 is displaying one or more chronic negative behaviors such as: refusing to complete school work, struggling to follow rules at home, getting into trouble with friends, using drugs or alcohol, acting aggressively, or leaving without permission, then our MST Program is ready and able to help. For Erie, call (716) 597-0756; for Niagara, call (716) 282-4991; and for Allegany/Cattaraugus, call (716) 372-0101. More information can be found at

Women’s Healing and Empowerment Services: An experienced advocate will work with each unique woman to guide, coach, mentor and support her while providing resources, referrals, advocacy, information and education in a way that is personalized to each situation. We will remind each survivor of her strength and ability to keep herself, her children, pets and loved ones safe while offering Transitional Advocacy and Support during this difficult time of complex change. Pam can be reached weekdays, 9 a.m. to 5 p.m. at (716) 368-0591.

Workforce and Education Services: LearnCCB Portal is our online distance learning portal for students looking to continue their education remotely. To enroll in online or DL programming, go to LearnCCBPortal at

Also watch our social media channels (, and for the latest updates. We appreciate your understanding and cooperation and look forward to supporting you during this challenging time.